Privacy Policy for Hawk Body Shop

Effective Date: 12/03/2024

At Hawk Body Shop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

• We may collect the following types of information: Personal Information: When you contact us or request services, we may collect personal details such as your name, phone number, email address, and vehicle information.

• Website Usage Data: We collect data about how you interact with our website, including IP addresses, browser type, operating system, and pages visited. This data helps us improve the functionality and content of the website.

• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your user experience. These tools help us analyze website traffic and understand how visitors use our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To fulfill service requests, such as vehicle repairs and estimates, and communicate with you regarding the progress of your service.

• Improve Our Website: To analyze usage patterns and improve website content, design, and functionality.

• Marketing and Communication: To send promotional emails or newsletters if you opt-in. You may unsubscribe from these communications at any time.

• Customer Support: To respond to inquiries and provide customer support.

• Legal Compliance: To comply with legal obligations and protect our rights and safety.

3. Information Sharing and Disclosure

SMS Opt-In consent and the phone numbers we collect for the purpose of SMS will not be shared with third parties or affiliates in any circumstance. We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting business, or servicing you. These service providers are obligated to keep your information confidential and use it only for the purposes we specify.

• Legal Requirements: We may disclose your information to comply with legal obligations or to protect our rights, safety, or property, or the rights, safety, or property of others.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission or storage can be guaranteed as 100% secure, and we cannot ensure the absolute security of your information.

5. Your Rights and Choices

• Access and Update Your Information: You can contact us to request access to or update your personal information that we hold.

• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

• Cookies and Tracking Technologies: You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. SMS Terms & Conditions

Terms of Service for SMS Communication
By opting in to receive SMS communications from us, you agree to these Terms of Service. Please read them carefully.

• Consent for SMS Communication
  By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from Hawk Body Shop. This includes but is not limited to the types of communications described below.
  Information obtained as part of the SMS consent process will be used solely for the purposes outlined in this document and will not be shared with third parties, except as required by law or as stated in our Privacy Policy.
  
  

• Types of SMS Communications
  We may send SMS communications in the following contexts:
  
  Customers and Guests

• Order updates (e.g., order confirmations, shipment tracking, delivery notifications).

• Notifications about account activity or relevant services.

• Promotional messages, if separately consented to by the user.
  
  

• Job Applicants

• Updates on the status of your job application.

• Onboarding materials or instructions.

• Other employment-related information.
  
  

• Standard Messaging Disclosures

• Message Frequency: The number of messages you receive will depend on your engagement with our services and interactions.

• Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.

• Opt-Out: You may opt out of receiving SMS communications at any time by texting “STOP” to 281-988-5993.  Once you opt out, you will no longer receive SMS messages from us, except for transactional or legally required communications.

• Help Support: For assistance, text “HELP” to 281-988-5993
  
  

• User Responsibilities:
  Accurate Information: You are responsible for providing accurate contact information to ensure the delivery of messages. Device and Carrier Compatibility: SMS communication is subject to compatibility with your mobile device and carrier service.
  
  

• Changes to SMS Terms of Service
  Hawk Body Shop reserves the right to update or modify these terms at any time. We will notify you of any changes through a message or an update to this document.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

Hawk Body Shop

4716 S. Kirkwood Rd, Houston, TX 77072
281-988-5993
Support@HawkBodyShop.care

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.